UNDERSTANDING HOW SOSOCARE WORKS

Having a healthcare plan doesn’t have to be an expensive luxury anymore. Our goal at  SOSOCARE is to always offer quality and affordable healthcare coverage for Nigerians. Need clarity? You may get answers here, otherwise mail us at support@13.250.30.83

When you buy a health plan, you agree to pay a certain rate hereafter called premium to SOSOCARE. In return, SOSOCARE pays your medical bills using our innovative technology, provided they are covered by the health plan you sign up for.

Why should I buy a SOSOCARE plan.

Yearly, about 55,000 women die in Nigeria from maternity related cases. Not counting men, children and other causes of preventable death. Need to access care in emergencies accounts for high incidents for preventable death and medical treatment is usually very expensive. SOSOCARE’s plan not only helps you manage the cost of receiving medical care—whether routine or unplanned, but also creates an affordable avenue to access high quality and affordable medical services across 991 hospitals and more. At no cost to you upon signing up for a plan covered by our SOSOCARE Bronze or Silver package.

How do I register with SOSOCARE?

Kindly visit www.sosocare.com click get a plan. A form will be displayed, update your details including your passport photograph and, read exclusions, terms and conditions before proceeding with payment to designated account. Lastly upload evidence of payment. After confirmation of your payment, you will be notified within 30 days that you can start using your plan.

Which Payment Options Are Available On SOSOCARE.

We accept payment via paystack, debit cards (Verve cards, Naira MasterCard and VISA cards) and by direct bank transfer services into the designated account.
Account name: Sosocare.com enterprise
Account number : 0514824894
Bank: GTB

Is There A 10% Charges When I Visit The Hospital?

No form of payment is allowed in the hospital.  Except in cases where treatment exceeds annual benefits cover of N500,000.00 for silver and 280,000.00 for bronze plan. Please confirm with us before proceeding.

If I make a payment ànd was debited by my bank but was not successful in your platform how do I get my  money back?

UNDERSTANDING HOW SOSOCARE WORKS

Having a healthcare plan doesn’t have to be an expensive luxury anymore. Our goal at  SOSOCARE is to always offer quality and affordable healthcare coverage for Nigerians. Need clarity? You may get answers here, otherwise mail us at support@13.250.30.83

When you buy a health plan, you agree to pay a certain rate hereafter called premium to SOSOCARE. In return, SOSOCARE pays your medical bills using our innovative technology, provided they are covered by the health plan you sign up for.

Why should I buy a SOSOCARE plan.

Yearly, about 55,000 women die in Nigeria from maternity related cases. Not counting men, children and other causes of preventable death. Need to access care in emergencies accounts for high incidents for preventable death and medical treatment is usually very expensive. SOSOCARE’s plan not only helps you manage the cost of receiving medical care—whether routine or unplanned, but also creates an affordable avenue to access high quality and affordable medical services across 991 hospitals and more. At no cost to you upon signing up for a plan covered by our SOSOCARE Bronze or Silver package.

How do I register with SOSOCARE?

Kindly visit www.sosocare.com click get a plan. A form will be displayed, update your details including your passport photograph and, read exclusions, terms and conditions before proceeding with payment to designated account. Lastly upload evidence of payment. After confirmation of your payment, you will be notified within 30 days that you can start using your plan.

Which Payment Options Are Available On SOSOCARE.

We accept payment via paystack, debit cards (Verve cards, Naira MasterCard and VISA cards) and by direct bank transfer services into the designated account.
Account name: Sosocare.com enterprise
Account number : 0514824894
Bank: GTB

Is There A 10% Charges When I Visit The Hospital?

No form of payment is allowed in the hospital.  Except in cases where treatment exceeds annual benefits cover of N500,000.00 for silver and 280,000.00 for bronze plan. Please confirm with us before proceeding.

If I make a payment ànd was debited by my bank but was not successful in your platform how do I get my  money back?

Such transactions are reversed by your bank within 24 hours. If the funds are yet to be reversed into your account or card you may contact our support unit via email support@13.250.30.83 for assistance

What are the main differences between the health plans?

The main differences between our health plans are the benefits available within each. Pricing for each health plan will also vary by levels of care available with the plan subscribed to.

Can I get cover if I am pregnant?

Yes, Available only on the silver plan. Again you must have been on the platform for a period of 9 months at least.

Can I pay my premium on a monthly basis?

To avoid service disruption, it is advised to pay  the premium annually or biannually for the number of members enrolled at the beginning of the policy year.

How many people will the family plan cover?

The family plan will provide coverage for you, your spouse and up to four children.

Do you cover children?

Yes, up to four children are covered within our family health plans. Although we do not sign contractual agreement with children under the age of 18. Children below 18 should be signed up under the family plan.

Can I register with more than one hospital?

No. Kindly select one hospital from our  network of hospitals nationwide. This hospital serves as your primary care provider for proper coordination and management of your care. You can change your hospital on request.

What is the procedure to change my hospital?

Kindly send an email to support@13.250.30.83 indicating the name of the new hospital you want to use. You would receive a response confirming the effective date.

My preferred hospital is not on your network, can I choose other hospitals apart from those on your network?

No. To have seamless service delivery, we kindly suggest that you select a primary care provider on our network. New hospitals may however be included on our network from time to time.

How do you ensure that only hospitals of high standards are on your network?

SOSOCARE is confident in it’s approach to selection and on-boarding hospitals to our network. This includes a review of the credentials/certifications of the hospital/ staff, and further inspection of the facilities on an ongoing basis. We also welcome feedback from our enrollees

Is there a guide for the treatment provided by the hospitals?

Yes. For every service under cover. There is a set operating standard.

What happens if I go to the hospital and I am told that the service I require is not covered?

All details of service schedule is made available on the website www.sosocare.com Do ensure you check exceptions to be sure you are covered before seeking treatment. If you find out you need to access care that is not covered, it implies you are to cover this treatment yourself.

Do you monitor the activities of hospitals on the network?

Our medical team monitors the hospitals in various ways, including routine and spot checks. In addition, we also have case managers who review admissions and other cases.

What happens if I am dissatisfied with the quality of care from my registered hospital?

You should please formally inform us using any of the support channels. This would enable us investigate the case and adequately address the issue. You would also be allowed to change hospital, should you prefer. Buy that will be effective from the next visit

In Medical Emergency, I’m I permitted to access care on any hospital on SOSOCARE provider network that I am not registered with?

Yes. The provider would only need to contact us to verify status of your registration  that you are an active member. Before being attended to.

What happens in a life-threatening emergency situation or I get involved in an accident and none of your provider hospitals is nearby?

In the event of a life-threatening emergency, you may access care from the closest hospital to you, but kindly notify SOSOCARE within 24/ 48 hours max.

If I travel out of station, what happens?

If you are out-of-station (out of your state of registration) and need medical attention, you can access care at any of the SOSOCARE Provider Hospitals nationwide. Please contact our 24-hour support unit for further assistance.

I don’t have money can I still enjoy the service:

Yes you can. All you need is to drop off 200kg ( for the bronze plan ) or 350kg ( for the silver plan )  of PET bottles at any of our designated collection points and we will get you covered. (Available in Abuja only for now other locations will come up shortly)

I don’t fall sick why should i sign up with SOSOCARE?

For our registered members who do not use the service for a period of at least 12 months, you stand a chance of winning any price in our annual contest for staying healthy. This is available to only those with no record for period under review and must have been a registered member for over 12 months.

If i pay for treatment unknowingly, how do i get my money back?

Please be informed that we do not allow any form of  payment by our enrollees. Check with our team before any payment. E-mail support@13.250.30.83

After payment for the health plan, what next?

After payment for any plan, you will wait for a period of about 30 days which we will process and notify your provider of choice. You will get a notification on when to start accessing care.

What is an exclusion?

An exclusion is a condition/ procedure or service that is not covered by your health plan. Any benefit that is not listed on your health plan is an exclusion. Please always seek necessary clarification where required.

What do you mean by a pre-existing condition?

A Pre-existing condition is any condition that already existed at the time of purchasing the health plan. All new members are required to disclose this at the time of enrollment and remain liable for non-disclosure or the lack of knowledge should the condition be discovered afterwards.

What do you mean by ‘waiting period’

Some benefits on your health plan are subject to a waiting period of up to 6 – 12 months. After the waiting period has been completed, these benefits would become automatically active and available permanently.

Can I upgrade my plan whenever I wish?

Your health plan is fixed for a period of 12 months. If you wish to upgrade,  it implies that you will sign up for a new plan and invalidated existing plan. Please note that, you will not be refunded.

What is the number of persons that can be enrolled on the family plan?

Maximum of six (6) persons. The principal, spouse and four legal children under 18 years of age. Children Above the age of 18 are to enrol as individuals.

What is the age limit for enrollees?

The maximum age is 60 years old. And children below the age of 18. Children above 18 need to sign up as individuals.

Can members of my family be on different health plans?

Sure. you can buy different individual plans for each member of your family. Kindly be informed  that this is different from the option to buy a ‘family plan’ in which case, all family members are subscribed on the same plan.

Can my relatives use my ID to access care?

You are not permitted to give your ID to another person to use. It is a breach of our Identity protection policy and will lead to legal action.

If I misplace my ID card, what happens if I need to visit the doctor.

We use E-Identity card. Kindly keep a record of it. In the event of loss or forgetting your ID you can request by emailing us via support@13.250.30.83

Can I contact the customer support unit anytime?

Yes, the  customer support unit accessible 24 hours, daily we are happy to respond to any queries you may have. Within the shortest possible time.

Our contacts:

E-mail: support@13.250.30.83
Phone: 08163471359
Website: www.sosocare.com

Terms and Conditions apply.